Goldco Review

March 25


Goldco Review: Fees, Complaints, and Online Ratings (2024)

Ilir Salihi

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Precious Metals IRAs have risen in popularity as an option for diversifying portfolios and hedging against economic uncertainties.

Among the seemingly endless list of companies offering these specialized gold IRA services, Goldco stands out as a prominent player.

With over $2 billion in customer transactions and thousands of customers located across the US, Goldco has been guiding buyers through the nuances of precious metal IRAs for over a decade.

But is Goldco a reputable precious metals IRA dealer?

This review delves into Goldco's services, examining the company's ratings, customer feedback, product offerings, and the pros and cons of entrusting your retirement savings to Goldco.

Whether you're a seasoned gold buyer or new to the world of precious metals, this comprehensive Goldco review aims to equip you with all the information you need to make an informed decision about Goldco and its role in your long-term retirement strategy. Let's get started.

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Goldco Kit

Free Guide Reveals Strategies to Buy Physical Gold & Silver with Your IRA or 401(k)...

Goldco awards recognition

Key Takeaways - Pros & Cons

In a rush and don’t have time for the full Goldco review? Here’s a quick breakdown of both the pros and cons of opening a gold or silver IRA with Goldco.

Pros: What Makes Goldco Stand Out?

5-Star Online Reviews 

Goldco’s reputation for excellence is backed by high ratings and positive reviews across multiple trusted platforms like TrustLink, Trustpilot, and the Better Business Bureau.

Customers often praise the company for its exceptional customer service, educational resources, and straightforward and streamlined transaction processes.

Wide Selection of Precious Metals

Customers have access to a diverse range of precious metals products, allowing for significant portfolio diversification.

The availability of various coins and bars in gold, silver, platinum, and palladium caters to different preferences and strategies.

Personalized Customer Service

Goldco is known for its dedicated customer service, with knowledgeable representatives providing personalized guidance throughout the gold IRA process. This level of service is particularly beneficial for those new to precious metals investing, ensuring a smooth and informed experience.

Educational Resources

The company places a strong emphasis on education, offering a wealth of information that empowers buyers to understand the nuances of precious metals investments. This approach helps customers make informed decisions that align with their long-term financial goals.

Visit Goldco's Website to Learn More.

Cons: What We Don’t Like

Our only Goldco complaints involve their account minimums and the fact that we had to reach out to Goldco for some of their fees and pricing information listed below.

Lack of Fees and Pricing Information on Website

One of the main criticisms of Goldco is the absence of detailed pricing and fee information on their website. Prospective customers must contact the company directly to obtain this crucial information, which can be a barrier for those comparing gold IRA companies and performing research online.

$25,000 Account Minimum

Goldco’s services require a minimum purchase of $25,000 to open a Precious Metals IRA. This threshold may be higher than some competitors, potentially limiting accessibility for customers with less capital to rollover from an existing IRA or 401(k).

No International Sales / Shipping: For direct purchases of precious metals, Goldco’s shipping options are limited to the United States. International customers or Americans living abroad will have to find an alternative to Goldco for their precious metals.

After review and comparing Goldco with other gold IRA dealers, we’ve added Goldco to the top of our list of recommended companies for 2024. 

If you can meet their $25,000 minimum, claim your free gold IRA rollover guide here to learn more about their services. 

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Goldco Ratings

When vetting gold and silver IRA companies, it’s always smart to review the reliability and customer satisfaction metrics provided by ratings agencies and online review platforms. 

What do verified customers have to say about Goldco’s services? Here’s a closer look at these ratings:

Better Business Bureau (BBB): Goldco shines with an A+ rating, the highest possible mark awarded by the BBB. This rating is complemented by a 4.79/5-star average based on 847 customer reviews, indicating high levels of customer satisfaction and trustworthiness.

Goldco Better Business Bureau

Business Consumer Alliance (BCA): The company holds a AAA rating from the BCA, representing the highest level of confidence consumers can have in Goldco, based on business practices and customer interaction quality.

TrustLink: With a 5-star average rating, Goldco stands out on TrustLink, based on 254 complaints and reviews. This platform's feedback highlights the company's excellence in customer service and product offerings.

Trustpilot: Goldco maintains a strong presence with a 4.7/5-star rating, amassed from 1,288 online reviews. Trustpilot reviews frequently praise the company’s informative and helpful approach, contributing to a positive investment experience.

goldco trustpilot

4.7/5-star average rating on Trustpilot

ConsumerAffairs: Demonstrating a remarkable level of customer satisfaction, Goldco boasts a 4.9/5-star rating from 1,685 customer reviews. This platform showcases detailed accounts of customer experiences, many of which highlight the company's expertise and ease of transaction.

Money Magazine ranks Goldco as “Best Customer Service.” Investopedia has a similar view of the gold IRA dealer, ranking them “Best for Customer Support.” 

The consistency in high ratings across diverse platforms reflects a comprehensive commitment to quality, customer satisfaction, and ethical business practices.

These accolades, particularly when considered alongside detailed customer testimonials, suggest that Goldco not only meets but often exceeds customer expectations in service, reliability, and investment security.

Visit Goldco's Website to Claim Your Free Gold IRA Kit.

Customer Reviews / Experience with Goldco

Real customer reviews offer invaluable insights into a company's performance, customer service quality, and product satisfaction levels.

Goldco's reputation for excellence in the precious metals IRA sector is not only reflected in its high ratings across various platforms but also echoed in the testimonials and feedback provided by customers. Here’s a glimpse into what customers are saying.

Goldco reviews online

Goldco review with BBB

Many reviewers highlight the personalized attention they received from Goldco representatives. Customers appreciate the thoroughness with which account representatives answered questions, offering tailored guidance rather than a one-size-fits-all approach.

This personalized service seems to be a key factor in customer satisfaction, making the process of setting up a physical gold IRA less daunting and more accessible.

The simplicity and efficiency of transactions with Goldco are frequently commended. Customers report smooth and quick processes, from account setup and metal selection to the final purchase and rollover from existing retirement accounts.

The company's ability to streamline these processes, minimizing paperwork and delays, is a significant advantage noted by many customers.

customer review

Verified customer review

Goldco's commitment to educating its customers is a recurring theme in customer feedback. Customers appreciate the personalized attention provided by the company, helping them make informed decisions about their savings. This educational approach empowers customers, fostering a sense of confidence in opening a new gold IRA rollover.

Quick responses and accessibility of customer service representatives are crucial, especially when it comes to your retirement savings. Goldco’s team receives high marks for their responsiveness and ability to address concerns efficiently. This aspect of service is particularly appreciated by customers who value timely communication and support.

Take time to read verified Goldco reviews and complaints left by customers on various websites.

These firsthand accounts provide prospective customers with a clearer picture of what to expect when partnering with Goldco for their precious metals investment needs.

Request Your Free Gold IRA Guide on Goldco's Website.

Buy Physical Gold with Your 401(k) or IRA

Goldco Kit

Free Guide Reveals Strategies to Buy Physical Gold & Silver with Your IRA or 401(k)...

Goldco awards recognition

Goldco Services

Goldco's standing in the precious metals investment market is significantly bolstered by its comprehensive suite of services and products, designed to meet the diverse needs of retirement savers.

The company specializes in Precious Metals IRAs, offering a wide ranging selection of investment-grade gold, silver, platinum, and palladium. Here's an overview of what Goldco brings to the table:

Precious Metals IRA

At the core of Goldco's offerings is the gold or silver IRA, a self-directed IRA that allows customers to hold physical precious metals within a retirement account. This service includes personalized guidance on starting an IRA, rolling over existing retirement accounts, and complying with IRS regulations related to precious metals investments.

Direct Purchases

For those looking to own physical precious metals outside of a retirement account, Goldco facilitates direct purchases. Customers can buy coins and bars of gold, silver, platinum, and palladium, which can then be delivered securely to their home or stored in a depository.

Goldco Products

Goldco is often ranked as one of the best gold IRA companies due to their wide selection of gold and silver coins. Customers ready to buy gold and other precious metals often mention the diverse options available. The list below is not exhaustive, but just an example of the products you’ll find in Goldco’s inventory.

Gold Bullion

Goldco offers a variety of gold products eligible for IRA investments, including gold coins like the American Eagle, Canadian Maple Leaf, and Australian Kangaroo, as well as various gold bars of different weights.

Silver Bullion

Similar to its gold offerings, Silver products include IRA-eligible coins such as the American Silver Eagle, Canadian Silver Maple Leaf, and the Austrian Silver Philharmonic, along with silver bars in multiple sizes.

Platinum and Palladium 

Although these metals are less commonly purchased than gold and silver, Goldco provides options for those interested in diversifying with platinum and palladium, including coins and bars that meet the purity requirements for gold IRAs.

Goldco's services and products are designed to provide customers with a secure and diversified way to buy precious metals. The company's focus on education, customer service, and a comprehensive product lineup distinguishes it as a top choice for those looking to diversify their retirement portfolios with precious metals.

Learn More with Goldco's Gold IRA Informational Kit.

Pricing and IRA Fees

Specific fee structures and pricing details are not publicly listed on Goldco’s website. We reached out to Goldco directly and received this information about their preferred IRA Custodian and storage partners:

gold ira fees

Goldco’s free guide includes more detail regarding not just fees and pricing, but details of any current promotional offers available to new customers.

Storage Options

A crucial aspect of investing in physical precious metals, especially within an IRA, is the storage and security of these assets. Goldco understands this necessity and offers robust solutions to ensure the safekeeping of your gold and silver bullion. 

IRS-approved gold IRA storage depositories are equipped with state-of-the-art security technology. Your precious metals are insured, providing an added layer of protection for your investment. Choosing a reputable depository is essential for compliance with IRS rules regarding the physical storage of metals in an IRA.

Segregated vs. Non-Segregated Storage

You'll see that Goldco offers both segregated and non-segregated storage options. What's the difference?

Segregated Storage

This option ensures that your precious metals are stored separately from those of other customers. Each customer's holdings are stored in a designated space, providing an extra level of security and peace of mind.

Segregated storage might come at a higher cost, but it offers the benefit of knowing exactly where your assets are at all times and that they are not commingled with others.

Non-Segregated Storage

Also known as "commingled storage," this option means that your metals may be stored alongside those belonging to other customers. While still secure and insured, non-segregated storage does not offer the same level of personalization as segregated storage. However, it is often a more cost-effective solution for people looking to minimize storage fees.

Get Started with Goldco's Free Info Guide Today.

Buy Physical Gold with Your 401(k) or IRA

Goldco Kit

Free Guide Reveals Strategies to Buy Physical Gold & Silver with Your IRA or 401(k)...

Goldco awards recognition

BuyBack Guarantee

To further make it simple for customers to sell their precious metals, Goldco offers a buyback program. This program allows you to sell precious metals back to Goldco at competitive market rates. The buyback guarantee can be particularly appealing during times of liquidity need, when taking required minimum distributions from your IRA, or when adjusting investment strategies.

The specifics of the buyback program, including any applicable fees or conditions, are best discussed directly with Goldco, as they may vary based on market conditions and the specific assets involved. 

However, this program underscores Goldco's commitment to supporting customers throughout the entire investment lifecycle.

How to Get Started with Goldco

Getting started with Goldco involves a few key steps, designed to be as streamlined and user-friendly as possible:

1. Claim Your Free Informational Kit

This is your introduction to Goldco, and an important part of the vetting process as you review and compare them with other precious metals companies. 

Request Your Free Gold IRA Kit from Goldco Here.

2. Open IRA Account

Contact Goldco to initiate the process of opening a new Precious Metals IRA. The Goldco team will guide you through the paperwork and answer any questions you may have.

3. Fund Your Account

You can fund your new IRA by rolling over funds from an existing retirement account (like a 401(k) or another IRA) or by making a direct deposit. Goldco's specialists can assist with the rollover process to ensure compliance and avoid any tax implications.

4. Choose Your Precious Metals

Once your account is funded, you'll select the precious metals you wish to include in your IRA. Goldco's team can provide insights into the various options and how they fit into your overall investment strategy.

5. Ship Metals to Your Depository

Goldco will facilitate the shipping of your precious metals to your preferred storage depository. It’s important to note that your metals are shipped fully insured from any risk of loss or theft. 

By offering comprehensive storage solutions, a buyback guarantee, and a straightforward process for getting started, Goldco aims to simplify the investment in precious metals, making it accessible and secure for Americans looking to diversify their retirement savings.

Alternatives to Goldco

While Goldco presents a compelling option for customers interested in gold and silver IRAs and direct purchases of precious metals, it's prudent to consider alternatives. 

This comparison ensures that customers make the most informed decision based on unique needs. Here are three notable competitors in the precious metals IRA space:

Augusta Precious Metals

Augusta Precious Metals is renowned for its educational approach, similar to Goldco. They offer personalized customer service and a dedicated team that guides buyers through every step of the IRA process. Their transparent pricing and fee structure is also a significant draw for new customers.

Differences: Augusta places a heavy emphasis on education, offering prospects a unique one-on-one web conference with their in-house economic analyst. This approach might appeal more to those new to precious metals investing or those looking for deeper insights into economic factors affecting precious metals. 

It’s important to note that Augusta Precious Metals has a $50,000 account minimum, which may be high for some customers.

Request More Information from Augusta Precious Metals.

Noble Gold Investments

Noble Gold Investments stands out for its easy-to-understand investment process and quick setup for precious metals IRAs. They are known for their low competitive pricing on bullion products.

Differences: Noble Gold provides a lower account minimum ($20,000) compared to Goldco, making it accessible to a broader audience. They also offer a unique "Royal Survival Packs" option for non-IRA investors, tailored for emergency economic situations.

Request More Information from Noble Gold Investments.

Birch Gold Group

Birch Gold Group is recognized for its commitment to customer education and transparency. They offer a broad selection of precious metals for IRAs and direct purchase, backed by over twenty years of experience assisting US customers.

Differences: Birch Gold has a $10,000 account minimum, making their services available to a wider range of customers. They frequently update their customers on market trends and precious metals news, which can be beneficial for those looking to stay informed about their gold and silver holdings.

Request More Information from Birch Gold Group.

For a more exhaustive list of physical gold and silver IRA dealers, we’ve ranked and rated several gold IRA companies here. Goldco is currently the #1 ranked company on this list.

Buy Physical Gold with Your 401(k) or IRA

Goldco Kit

Free Guide Reveals Strategies to Buy Physical Gold & Silver with Your IRA or 401(k)...

Goldco awards recognition

Goldco Review 2024: The Verdict

The process of vetting and reviewing gold IRA companies can be overwhelming. With new gold IRA companies popping up every year, it’s difficult to know who you can trust - and who will still be here in five to ten years when you have questions about your account. 

In over a decade of serving US customers, Goldco has earned overwhelmingly 5-star reviews from real customers on sites like TrustLink and Trustpilot. They’ve earned the endorsements of celebrities like Sean Hannity and Chuck Norris, and can be seen featured on trusted news and financial sites like NewsMax and Investopedia. 

In the end, always compare two or more companies before making a final decision. In our review, Goldco is a reputable company and a worthy option for your gold and silver IRA.

Sean Hannity endorses Goldco


To round off this review, here are some frequently asked questions that might further aid in understanding Goldco and the services they offer:

Q: Can I roll over my existing retirement account into a Goldco Precious Metals IRA?

A: Yes, Goldco specializes in assisting customers with the rollover process from existing retirement accounts into a new Precious Metals IRA, ensuring the transition is smooth and compliant with IRS regulations.

Q: How are the precious metals stored, and are they insured?

A: Precious metals purchased through Goldco for an IRA are stored in IRS-approved depositories. These facilities offer both segregated and non-segregated storage options, and the metals are fully insured for their full value.

Q: What makes Goldco different from other precious metals IRA companies?

A: Goldco distinguishes itself through exceptional customer service, a comprehensive selection of metals, educational resources, and a personalized approach to opening your new account. 

Their high customer satisfaction ratings and positive reviews across various platforms further underscore their standing in the industry.

Q: Are there any tax benefits to buying precious metals with your IRA?

A: Investing in a Precious Metals IRA offers the same tax advantages as a traditional or Roth IRAs. 

With a traditional IRA, contributions may be tax-deductible, and the growth of the investment is tax-deferred until the time of withdrawal, allowing for the potential compounding of investments over time.

With a Roth IRA, contributions are made with after-tax dollars, but withdrawals during retirement are tax-free. This includes the gains from any precious metals that have been part of the portfolio. 

Essentially, the Roth IRA allows the investment in precious metals to grow tax-free, which can be a significant advantage if the value of those metals increases over time.

Discuss these options with both your account executive and your trusted tax professional.

Q: Are there any risks involved in buying precious metals with retirement savings?

A: A Precious Metals IRA can diversify a stock-heavy investment portfolio, potentially reducing risk. 

However, it's important to understand that owning precious metals, like any investment, carries risks. It's wise to consult with a financial advisor and tax professional to ensure that a physical gold IRA fits within your overall retirement planning strategy.

By exploring Goldco’s offerings alongside its competitors and addressing common questions with a financial advisor, customers can better assess if opening a new gold IRA and investing with Goldco is a smart financial move. 

Due diligence now will ensure that your decisions are aligned with long-term financial goals, risk tolerance, and overall planning for a more secure and diversified retirement portfolio.

Get the Gold IRA Kit Americans Are Using

To Diversify Their Retirement Savings...

About the Author

Ilir Salihi is the founder and senior editor at He oversees all content for IncomeInsider and its partner sites. His articles and insights have been featured on Barchart, Benzinga, and, among other prominent media channels.

Ilir Salihi


gold, Gold IRA, retirement, reviews, silver

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