Preserve Gold Review: Fees, Pricing, Complaints, and More

In the competitive landscape of precious metals, Preserve Gold emerges as a relatively new entity, having been founded in 2022 by industry veteran Daniel Boston. With an executive team boasting over 30 years of combined experience in the gold market, the company positions itself as a significant contender. 

In this Preserve Gold review, we’ll analyze the company’s services, customer feedback across various platforms, fees, and its overall value proposition to Americans considering a gold IRA.

Executive Summary

No time for the full review?  Here’s a quick snapshot of both Preserve Gold’s highlights, along with their areas of weakness. Is Preserve Gold a top gold IRA dealer?

What We Like About Preserve Gold

• Impressive ratings across various consumer review platforms. Preserve Gold is highly rated on BBB, Trustpilot, Consumer Affairs, TrustIndex. 
• Preserve Gold's extensive inventory of gold, silver, platinum, and palladium bullion caters to a diverse range of buyer needs and preferences.
• Preserve Gold offers up to $15,000 in free gold for new accounts.
• No account setup fees for new customers.
• 24-hour price satisfaction - customers have 24 hours to cancel a purchase for any reason.
• Price match. Preserve Gold will match any competitors’ prices.
• Preserve Gold offers a competitive buyback policy free of hidden fees.
• Low $10,000 account minimum for new IRAs.

What We Do NOT Like About Preserve Gold

• Newness in the Market. Although Preserve Gold was founded in 2022, its relatively short time in the market might be a concern for some customers. 
• Lack of Pricing Information: Customers need to speak directly with an account rep for pricing information. While this is inconvenient, it’s typical of most gold IRA companies.

However, it's important to note that the executive team, including CEO Daniel Boston, brings over 30 years of combined experience in the gold industry. This depth of experience helps mitigate concerns related to the company's recent establishment.

It’s also par for the course with gold IRA dealers to not list pricing for various coins directly on their website. 

Visit Preserve Gold's website to learn more.

Overview of Preserve Gold

History and Background

Preserve Gold was established in 2022, making it one of the newer entrants in the precious metals market. Despite its recent inception, the company draws on the extensive experience of its founder, Daniel Boston, and his executive team, who collectively bring over 30 years of expertise in the gold industry. This foundation aims to blend industry knowledge with a fresh perspective on retail precious metals sales.

Mission and Values

The core of Preserve Gold's mission lies in its commitment to customer education and support, underscoring the belief that informed customers are better equipped to make decisions that align with their financial goals. The company emphasizes transparency, trust, and customer satisfaction as its guiding principles, aiming to stand out in a market where these values are crucial for long-term success.

Related: Scams and Tricks to Avoid with Your Gold IRA

Product and Service Offerings

Preserve Gold offers gold and silver IRA customers a wide selection of precious metals, including gold, silver, platinum, and palladium bullion. These offerings cater to a variety of preferences, whether customers are looking to diversify their investment portfolios or hedge against economic uncertainty. Key highlights of their service include:

No Account Setup Fees: Making it easier for new investors to enter the market without the burden of upfront costs.

Competitive Buyback Program: Offering fair market prices and transparency, ensuring that investors can sell back their metals without hidden fees.

Up to $15,000 in Free Gold: An incentive for new accounts, providing a significant boost to initial investments.

Through its comprehensive range of products and customer-focused services, Preserve Gold seeks to establish itself as a reliable and valuable partner for individuals looking to navigate the complexities of precious metals buying.

Gold IRA Eligible Bars, Rounds, and Coins

A significant advantage of working with Preserve Gold is the availability of a wide array of gold IRA-eligible products. These offerings are crucial for Americans looking to diversify their retirement portfolios with precious metals, which can serve as a hedge against inflation and economic uncertainty. Here's a closer look at what Preserve Gold offers in this category:

IRA-Eligible Products: Preserve Gold's inventory includes a variety of IRA-eligible gold, silver, platinum, and palladium products. This selection encompasses bars, rounds, and coins that meet the purity standards set by the IRS for inclusion in gold IRAs. 

Visit Preserve Gold's website to learn more.

Preserve Gold’s Product Catalog

Gold Products

American Eagle Coins

Australian Kangaroo/Nugget Coins

Canadian Maple Leaf Coins

Austrian Philharmonic Coins

Gold Bars and Rounds (meeting purity standards of .995+)

Silver Products

American Eagle Silver Coins

Australian Kookaburra Silver Coins

Canadian Maple Leaf Silver Coins

Austrian Philharmonic Silver Coins

Silver Bars and Rounds (meeting purity standards of .999+)

Platinum Products

American Eagle Platinum Coins

Australian Koala Platinum Coins

Canadian Maple Leaf Platinum Coins

Platinum Bars and Rounds (meeting purity standards of .9995+)

Palladium Products

Canadian Maple Leaf Palladium Coins

Palladium Bars and Rounds (meeting purity standards of .9995+)

This is not a full listing of their catalog. Please note that the availability of these products can vary based on current stock and market conditions.

Additionally, specific products offered by the precious metals dealer may differ, so it's important to consult their website or contact their customer service for the most accurate and up-to-date information regarding their gold IRA-eligible bars, rounds, and coins.

By offering products that adhere to these standards, Preserve Gold ensures that customers can confidently add precious metals to their retirement savings in compliance with tax laws.

Diversification Benefits: Including precious metals in a retirement portfolio can provide diversification benefits, reducing the risk associated with market volatility. Preserve Gold's range of IRA-eligible products allows investors to choose how they diversify, catering to different strategies and risk tolerances.

Educational Support: Recognizing that investing in a gold IRA can be complex, Preserve Gold offers educational resources to guide consumers through the process.

This includes information on the rules and regulations of gold IRAs, the benefits of adding precious metals to your retirement, and how to seamlessly incorporate these assets into one's portfolio.

Personalized Assistance: For customers who decide to open a gold IRA, Preserve Gold provides personalized assistance to navigate the setup process. This includes help with choosing the right IRA-eligible products, understanding the storage requirements, and ensuring that all transactions comply with IRS guidelines.

Related: Noble Gold Investments Review - Best for Gold IRAs?

Customer Reviews and Complaints

In evaluating Preserve Gold Group's online reputation, it's essential to consider customer feedback across several reputable consumer watchdog sites. This feedback provides insights into the company's customer service quality, product satisfaction, and how it addresses any concerns or complaints when they arise. 

Below is an overview with current data from sites like BBB, TrustIndex, Trustpilot, and Consumer Affairs.

Better Business Bureau (BBB)

Rating: Preserve Gold has an impressive 4/94/5 star rating on BBB based on 32 customer reviews. The dealer’s A- with the BBB is due to the length of time business has been operating. 

There are currently zero complaints filed against the company. 

Customer Reviews: Positive reviews often highlight the company's knowledgeable staff, transparency, simplicity of making purchases, and the quality of its products.

TrustIndex

Rating: With a 4.9/5 star rating on TrustIndex, Preserve Gold is praised for its customer service and the ease of the investment process.

Feedback: Customers appreciate the educational resources provided, aiding them in making informed decisions.

Trustpilot

Rating: With a 4.8/5 star average rating based on 55 reviews, Trustpilot feedback reveals much of the same praise for Preserve Gold’s staff and overall positive experience.

Highlights: Customers frequently mention the helpfulness of the staff and the straightforwardness of setting up new accounts.

Google Reviews

Rating: A 4.8/5 star average rating based on 37 customer reviews. Google reviews are consistent with the feedback found on other sites online.

Consumer Affairs

Satisfaction: A perfect 5/5 star average rating. The high satisfaction levels on Consumer Affairs indicate that Preserve Gold meets or exceeds customer expectations in terms of product variety and investment guidance.

Notable Comments: Testimonials often point to the company's responsiveness to inquiries and the value of the incentives offered to new investors.

Summary of Customer Sentiments

The consensus across these platforms suggests that Preserve Gold is well-regarded for its customer-centric approach, with many customers highlighting the company's dedication to transparency and education. While occasional complaints arise, they are notably addressed in a timely and satisfactory manner, reinforcing Preserve Gold's reputation for accountability and quality service.

Customer reviews and complaints are invaluable for gauging a company's performance and reliability. For Preserve Gold, the overwhelmingly positive feedback across multiple platforms, coupled with its proactive stance on actively engaging on review platforms, reinforces its standing as a trusted partner for precious metal IRAs.

Potential customers buying gold and silver should consider the praises for Preserve Gold in their decision-making process, keeping in mind to always research competitors and compare customer feedback along with pricing, fees, and other factors you deem important for your situation.

To get the most accurate and current information, potential customers are encouraged to visit the mentioned consumer watchdog sites directly.

Visit Preserve Gold's website to learn more.

Precious Metals IRA Fees

Understanding the fee structure associated with gold IRAs is essential for anyone considering adding physical gold coins and bars to an IRA. While the company prides itself on transparency and customer support, it's important for potential customers to have a clear picture of any costs they might incur. 

Here's what to know about gold IRA fees with Preserve Gold:

Setup Fees: Preserve Gold emphasizes no account setup fees for new accounts, eliminating the initial costs for individuals to get started with precious metals. 

Annual Custodial Fees: Preserve Gold partners with Equity Trust as their recommended self-directed IRA custodian. There is an annual cost of $100 paid to Equity Trust. 

These fees cover the administrative duties associated with maintaining the IRA, including reporting and record-keeping. Preserve Gold aims to keep these fees competitive and transparent, ensuring customers are not surprised by hidden charges.

Storage Fees: Gold IRA regulations require that the precious metals be held in a secure, IRS-approved depository. Preserve Gold provides options for storage, with fees varying based on the chosen facility and the amount of metal stored. 

Preserve Gold works with a few of the larger storage depository companies.  Customers can store their metals either at the Texas Precious Metals Depository, Delaware Depository, or International Depository Services (IDS). These are all three reputable storage providers that ensure the safety and security of their customers' assets. 

Whether you choose to work with Delaware Depository or IDS, your annual storage fees are as low as $100 annually. Of course, confirm all costs and compare fees with every company you’re vetting.

Note: Preserve Gold customers can qualify for up to 5 years of zero IRA fees. Make sure to ask about this and any other current promotions when you speak with someone at Preserve Gold.

Pricing on metals: Preserve Gold sources precious metals at wholesale cost and charges a markup on these metals for retail sales to you the end customer. The spread between Preserve Gold’s price and the retail markup is how Preserve Gold Group earns a profit. 

Get pricing information from your account specialist and make sure to compare their pricing with at least two competitors to ensure you’re getting a good price on your purchases. 

Note: Preserve Gold is one of the few companies offering a price match guarantee. They also offer a unique 24-hour price protection, should you decide to cancel a purchase for any reason, all customers have a 24-hour window to do so. 

Of course - like other offers we mention in our review, confirm all promotions with your account specialist before buying.

Buyback Program: Should investors decide to liquidate their holdings, Preserve Gold Group offers a competitive buyback program for your gold and other precious metals. This program is designed to offer fair market value for precious metals, without liquidation fees. 

They pride themselves with having an easy policy void of any hidden fees or surprises. This alone is an incentive to work with Preserve Gold, but again, make sure to get their buyback policy in writing directly from the company and compare their offer with other dealers.

Customer Education and Support

A cornerstone of Preserve Gold's philosophy is its emphasis on customer education and support, distinguishing it in an industry where informed decision-making is key to successful investing. This commitment is reflected in several aspects of their service.

Educational Resources: Preserve Gold provides a wealth of information to help customers understand the nuances of diversifying with precious metals. This includes their gold IRA informational guide, and other online resources. By empowering customers with knowledge, Preserve Gold ensures that individuals are well-equipped to make choices that align with their long-term goals.

Lifetime Support: Beyond initial transactions, Preserve Gold offers ongoing support to its customers. This lifetime support is a testament to the company's dedication to building long-term relationships with customers. Whether it's answering questions about their account, providing updates on gold’s performance, or assisting with additional purchases or sales, Preserve Gold positions itself as a constant ally to its customers.

Personalized Consultations: Recognizing that each buyer's needs and goals are unique, Preserve Gold offers personalized consultations. These sessions allow buyers to discuss their specific situations and ask any gold IRA related questions that may arise.

Responsive Customer Service: Feedback from review platforms highlights Preserve Gold's responsive and helpful customer service team. Quick to address inquiries and resolve any issues, the company demonstrates a commitment to maintaining high standards of customer care.

Comparative Analysis

When comparing Preserve Gold to established competitors in the precious metals market, several factors stand out:

Market Presence: While Preserve Gold's recent entry into the market might be seen as a disadvantage, it also allows for a fresh approach to customer service and innovation in product offerings. Compared to longer-standing companies, Preserve Gold leverages the latest market insights and technologies to enhance the investor experience.

Executive Experience: The executive team's combined 30 years of experience in the gold industry provides Preserve Gold with a solid foundation of knowledge and expertise. This experience is instrumental in navigating the complexities of the precious metals market and instills confidence in investors.

Customer Incentives: Preserve Gold really shines when it comes to their promotional offers. For example:

• Up to $15,000 in free gold for new accounts 
• No account setup fees
• Shipping of all purchases are fully insured 
• 24 hour purchase protection 
• Price match guarantee on all metals
• Zero liquidation or buyback fees

This company offers a few incentives and competitive advantages that not all companies offer. These benefits can be particularly attractive to new buyers looking to enter the market.

Transparency and Communication: While the lack of pricing information on Preserve Gold's website is a noted concern, the company's overall transparency in terms of customer education and support compensates for this area of improvement. In contrast, some competitors might offer more upfront pricing but lag in personalized service and education.

This comparative analysis highlights the strengths and areas for improvement of Preserve Gold within the broader context of the precious metals investment market. By understanding these factors, investors can better assess how Preserve Gold aligns with their investment goals and strategies.

Visit Preserve Gold's website to learn more.

Alternatives to Preserve Gold Group

Always vet at least two to three companies before moving forward with opening your new gold IRA. Compare pricing, fees, and any ongoing promotions that might incentivize you towards one company over another. 

As detailed above, Preserve Gold offers a price match guarantee, 24 hour price protection, and customers can qualify for up to $15,000 in free silver.

Learn more here.

 Check best gold IRA company lists online, and find a few companies to compare. Some other companies to consider for your gold IRA include:

• Augusta Precious Metals: Ask about their free one-on-one gold IRA webinar. Currently offering to cover all gold IRA fees for up to 10 years. 
• Birch Gold Group: In business for 20+ years. Qualify for up to $10,000 in free silver with your new account.
• Goldco: Trusted by the likes of Sean Hannity and Chuck Norris. Goldco is also offering up to $10,000 in free silver.

Preserve Gold Group Review

After a thorough review of Preserve Gold, it's clear that the company offers a compelling option for individuals interested in buying physical precious metals, particularly those considering a gold retirement account. 

Preserve Gold distinguishes itself with a strong emphasis on customer education and support, competitive incentives for new accounts, and a robust selection of IRA-eligible products. These strengths position it as an attractive choice for both novice and experienced investors.

Visit Preserve Gold's website to learn more.

Key Takeaways:

High Customer Satisfaction: Preserve Gold's high ratings across various review platforms indicate a strong commitment to customer satisfaction and trust.

Expertise and Experience: Despite its relatively recent entry into the market, the company's leadership brings over 30 years of combined experience, offering a deep understanding of the precious metals industry.

Buyer-Friendly Offerings: With no account setup fees, up to $15,000 in free gold and silver for new accounts, 24-hour price protection, and a competitive buyback program, Preserve Gold stands out for its customer-friendly practices.

Comprehensive Product Range: The company provides a wide range of gold, silver, platinum, and palladium options, including a variety of IRA-eligible products, which are crucial for those looking to diversify their retirement portfolios with precious metals.

Educational Resources and Support: Preserve Gold prioritizes customer education and offers personalized support to ensure investors make informed decisions.

Areas for Improvement:

Market Newness: As a newer player in the market, Preserve Gold is motivated to build its reputation and trustworthiness among a national audience. Take advantage of their impressive promotions for new accounts.

Final Verdict

Preserve Gold merits consideration from anyone looking to buy physical precious metals, especially those interested in setting up a gold IRA.

Its commitment to education, customer support, and transparency—coupled with the expertise of its leadership, and attractive promotions—makes it a noteworthy option in the precious metals IRA space. 

As with any major buying decision, take the time to do your own research, consider your financial goals, and consult with a financial advisor to ensure that buying gold aligns with your long-term retirement planning goals.